Data Deletion Instructions

1. How to request deletion

Email service@localez.ai with the subject “Data Deletion Request”. Tell us which service you used and provide the minimum information needed to locate your account, such as your registered email address or the phone number used with WhatsApp or LINE, including its country code.

You may also send “Delete My Data” in the same supported chat where you used localEZ. We may contact you to confirm the request before deletion begins.

2. What we delete

After verification, we delete or irreversibly anonymize the personal identifiers, profile information, conversation content, service records, and linked session data that localEZ controls and can associate with your request.

3. Processing time

We will acknowledge your request and normally complete it within 30 days. If applicable law requires a different period or the request is unusually complex, we will tell you about the expected timing.

4. Limited retention

We may retain limited information when required for legal, accounting, fraud-prevention, dispute-resolution, or security purposes. Data stored in encrypted backups may remain until the backup is safely rotated, and will not be restored for ordinary business use.

5. Third-party platforms

This request removes data controlled by localEZ. WhatsApp, Meta, LINE, and other platforms may separately retain data under their own policies. To remove data from those services, use the privacy controls provided by the relevant platform.